Ordering process & Order status

The ordering process is streamlined into four steps: Cart, Checkout, Delivery Section and Payment. You will always be able to review final pricing, applicable freight charges and order details before submitting an order.

Shopping Cart

In the cart you can review your order and selected products. From here you can edit your cart items and chose shipping options for order items. You also have the function "Quick order" where you can enter article numbers and easily add them to your cart. 

Checkout

In checkout you confirm or modify address, chose delivery options and add order comments

• Address Updates & Contact Details: You can modify the delivery address and contact details during the checkout to use another delivery address for the specific order, provided it remains within the same country as your customer account.
  
  
• Complete or Partial Delivery:
  • Complete Delivery: All products ship together once every item in the order is available. You must select this option during checkout if preferred.
  • Partial Delivery: Available in stock ships immediately while back-order items will be shipped separately. This is our standard delivery method.
    

• Order labelling
  • Order reference: Use this field to add a reference to your order that will appear on order confirmations and invoices.
  • Order comment: Use this field to add a comment, a Pre-approval number or a VIN in case of VOR. Note that orders with comments require manual review before processing, which may impact estimated delivery times.

Order status

Track your purchases from submission to arrival. Once you complete the checkout process the platform updates your order status:

1. Email 1 - Receipt: Sent immediately after checkout. Contains your customer number, web order number (COxxxxxx-xxxx) and a parts summary.
2. Email 2 - Processing: Sent once our team has processed and confirmed the order items.
3. Email 3 - Delivery note: Sent when your order leaves our warehouse.
4. ETA updates: If an item on your backorder is delayed, we will notify you with the revised estimated delivery date.

Order cancellation policy

All submitted orders are legally binding. According to our Terms & Conditions orders cannot be cancelled online. However, exception review can be requested:

• Email your cancellation request to PAC@kwparts.com
• A cancellation is only valid once you have received a written confirmation back from us.

Order history

In the My Account section you can review your order history and search orders from certain dates and track your order status.

Back order and ETD

• Backorder: This means the item is temporarily out of stock, marked as order item, but available for order. You can still purchase it now, and we will ship it to you as soon as it arrives at our warehouse.
• ETD (Estimated Time of Delivery): This is the date we expect the product to be delivered to our warehouse. Please note that this is an estimate and may change depending on shipping conditions.