Returns and claims

Contact Information

Contact name *

Customer number *

Email *

Telephone *

Case selection

Returns Claims Parts warranty

Claim Information

Claim type *

Damaged or defective part Shortage or missing part Incorrect part in OEM package Incorrect part picked Incorrect part sold Double delivery Part ordered on incorrect data Pricing or invoice error Part not ordered Other (explain in comment field)

Order number *

Repair cost

Article number *

Shipment number *

Quantity *

Repairable

No Yes

Parts Warranty Information

VIN *

Order number *

Article number *

Quantity *

Repair Information (first repair)

Vehicle milage (KM) *

First repair date *

Customer complaint *

Repair Information (second repair)

Vehicle milage (KM) *

Second repair date *

Customer complaint *

Return Information

Article number 1 *

Order number *

Quantity *

KWP Shipment number *

Reason for return (specify) *

Article number 2

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 3

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 4

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 5

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 6

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 7

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 8

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 9

Order number

Quantity

KWP Shipment number

Reason for return (specify)

Article number 10

Order number

Quantity

KWP Shipment number

Reason for return (specify)

How many parcels? *

1 2 3 4 5 6 7 8 9 10

Parcel 1

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 2

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 3

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 4

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 5

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 6

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 7

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 8

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 9

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Parcel 10

Weight [kg] *

Dimensions [HxWxL in cm] *

Parcel type *

Cardboard Box
Pallet

Comment

File upload