Return Request Information

If you wish to return a part, please complete the form below. KW Parts will review your return request in accordance with our Terms & Conditions.

Before submitting your request, kindly refer to §10 of our Terms & Conditions to check which parts are eligible for return.

Once your return is approved, KW Parts will arrange the return shipping. The cost of return freight will be deducted from your refund.

You can find the applicable freight costs based on package dimensions listed below.

Parcel

• Max 0,2 m x 0,2 m x 0,2 m (1 kg) = 10€ / 100kr
• Max 1,2 m x 0,4 m x 0,6 m (10 kg) = 30€ / 300kr
• Max 1,8 m x 0,5 m x 0,7 m (15 kg) = 40€ / 400kr

Pallet

• Max 1,2 m x 0,8 m x 0,8 m (200 kg) = 60€ / 400kr

Return Time Frame & Fees

Returns are accepted within 90 days of receiving your parts, with the following conditions:

• 0–30 days: No return fee
• 31–60 days: 15% return fee (of the product's value)
• 61–90 days: 30% return fee (of the product's value)

The applicable return fee will be deducted from your refund amount.

Important Notice

Please do not send any items back without prior approval from KW Parts. Unauthorized returns will not be accepted. In such cases, the product may be either disposed of or returned to the sender at their expense.

Thank you for your understanding and cooperation.